Customer Service Specialist

Location: Via Milano

Are you a CUSTOMER SERVICE SPECIALIST looking for a new challenge
If you want to expand your reach and share your knowledge with a team of professionals contribute to the development of your colleagues or Clients skills want to consolidate your expertise and grow on innovative projects this is your opportunity!
What this experience will bring you
First of all an interesting technical challenge but also an overview of our Clients projects.
We will build your career together and accompany you towards the development of new skills and technical leadership.
What will your role be

Respond to requests via phone email or chat using the appropriate tools.
Resolve first-level issues walk around and provide clear instructions.
Develop ad hoc procedures for problem solving according to customer needs.
Record reports in the internal system.
Promptly report complex issues to the technical team.

What are we looking for in you:
Experience and competencies

Diploma in Electronics or Aeronautics.
Experience in support or customer care roles (preferred).
Basic knowledge of IT tools and ticketing software.

Soft skills

Problem-solving and stress management skills.
Excellent communication and active listening skills.

Languages

Italian (Fluent)
English (fluent oral and written)

Additional Information
Why would you take the plunge
Because Scalian is a group of specialists carrying an ambitious development project focused on innovation and committed to its customers where you can :
Build a tailor-made career path varied and adapted to your desires thanks to the variety of missions in your area of expertise and the bridges between trades
Learn by the quality of the projects on which you will intervene in your specialty and thanks to the large training catalog delivered by our internal Academy
Have an attractive social framework that respects everyones needs (telework agreement crèches social coverage flexibility soft mobility etc.)
Contribute to R&D topics or participate in internal projects
Be part of a friendly team that will make work rhyme with pleasure!
So want to expand the frame Contact us to talk about it
Remote Work
No

Employment Type

Full-time
Key Skills
Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Experience
years
Vacancy
1
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