After-Sales & Customer Relationship Associate

Location: Via Milano

We are looking for an organized and customer-focused After-Sales & Customer Relationship Associate to join our growing international team. In this role, you will serve as the primary point of contact for our clients, delivering personalized and high-level service. You will take ownership of the entire after-sales process, ensuring accuracy, efficiency, and tailored support across both routine operations and unexpected situations.
This is a unique opportunity to join a dynamic, international environment in the luxury sector, and to develop cross-functional expertise in customer relationship management and operations.
What will be your key responsibilities?

Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience.
Take ownership of complex after-sales cases, managing and resolving issues arising after shipment, whether during transit, customs clearance, delivery, or following delivery when clients require further assistance.
Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty.
Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives.
Coordinate cross-functionally with internal teams (Logistics, Order Management, Marketplace, IT) to ensure seamless execution of after-sales activities.
Identify recurring challenges and propose process improvements, contributing insights that help optimize operations and support business development initiatives.

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