Order Management & Customer Relationship Associate

Location: Via Milano

To strengthen its team, Artemest is looking for a motivated, organized, and proactive

Order Management & Customer Relationship Associatewith professional proficiency in English. This role focuses on managing the full order lifecycle, coordinating with our network of Italian artisans, and providing high-level support and guidance to both customers and suppliers. The Associate will take ownership of order management operations, actively contribute to process improvements, and ensure the delivery of an exceptional service standard throughout the order lifecycle.

Key Responsibilities

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service.
Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-related matters.
Anticipate and resolveoperationalissues after orderconfirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance).
Build and maintain strong relationships with artisans, recommending the mosteffectivesolutions to balance client needs and company objectives.
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment.
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members.
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements.
Support initiatives aimed at enhancing customer satisfaction and long‑term loyalty.

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