Portugal - Customer Operations/Italian Market
Job in
Via Milano, Lombardy, Italy
Listed on 2026-01-14
Listing for:
Cross Border Talents
Full Time
position Listed on 2026-01-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Via Milano
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations &
International Support while working in a diverse, multicultural environment in Lisbon.
Position:
Operations Customer Expert
Location:
Lisbon, Portugal Market:
Italian-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team, you will:
Respond to customer requests via email, chat, contact forms, and calls
Handle support tickets related to general queries, refunds, or incomplete services
Call users to speed up case resolution and improve communication
Perform back‑office tasks that may involve outbound calls
Conduct outbound calls to promote products, collect feedback, and support customer success
Maintain accurate records using CRM tools
Achieve performance goals and respect deadlines
Provide operational feedback and elevate cases when needed
Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1,050 / month
Includes:
Base salary
Monthly holiday & Christmas allowances
Meal allowance (7 per working day)
Apartment benefit-in-kind (200 declared on payslip, tax‑free until 31/12/2026)
Health insurance from day one
Potential productivity bonus (performance-based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1,379.00 / month
Includes:
Higher base salary (no apartment benefit)
Monthly holiday & Christmas allowances
Meal allowance
Health insurance from day one
Potential productivity bonus (performance-based)
Training Information
Schedule:
8 hours/day
Training content includes system onboarding, customer management, product training & on‑the‑job practice
Training allowance: 42.72 per day
Payment is made only if training is fully completed
Working Conditions
40 hours/week + 1 hour lunch break
22 vacation days per year
Italian holidays apply
If you work on a Portuguese public holiday, you receive a compensation day
Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
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