Product Support Specialist​/Customer Service Associate

Position: Product Support Specialist / Customer Service Associate
Location: Massarosa

Product Support Specialist / Customer Service Associate
Our customers have questions; our Product Support Specialists have the answers.
While working in a relaxed environment (no dress code!), they strive to respond to all inquiries and requests regarding products and services. Whether by phone, email or live chat, Product Support Specialists are often the friendly face our customers associate with the Navionics® and Garmin® brands. And because they interact with our customers directly, they’re among the first we ask to give input into improvements to our products, documentation and procedures.
If you have a dedication to detail and a knack for clear, concise communication, then we want to hear from you.
Do you speak English plus French and/or German? Do you have an international mindset? If the answer is yes, come and work with us!
What you'll do:

Resolve customer inquiries and issues via email, phone or online chat
Communicate and respond to product reviews
Advise customers on company information
Help customers using our products and getting the most out of their features
Offer first level technical support of product, online technical services, hardware and devices
Report customer related activities to internal departments

What you'll need:

Multilanguage skills: fluency in English and French
Clear written and verbal communication skills
Computer skills and proficiency
Aptitude for troubleshooting
Time management and organizational skills

Bonus points if you have:

Experience in customer service
Ability to handle difficult customers while maintaining professionalism
Experience in an office setting and knowledge in office responsibilities and tasks
Fluency in German
Passion for marine related activities

Kind of contract: TEMP
Company:
Garmin® Italy Technologies produces electronic charts for the leisure boating market. Our mission is to delight our customer by producing market leading intuitive and innovative marine cartography content and features through the use of creativity, engineering excellence through market knowledge and efficient production procedures.
Our cartography is available to boaters for use in GPS chart plotters, and within our app for Apple® and Android™ devices.
It’s not about the things we make. It’s about the things we make possible.
Our office is based in Massarosa, Tuscany, the perfect starting point for reaching nearby cities of art, beaches and mountains.
With over 22,000 associates in 37 countries around the world, the Garmin® group brings GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets.
At Garmin®, we like to work hard and play hard. It comes easy when you work on cool products with hard-working individuals who share the same passion.
We think every day is an opportunity to innovate and a chance to beat yesterday.
See more at
Seniority level
Associate

Employment type

Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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