Customer Service Associate

Position: Customer Service Associate - 12 Months Contract
Location: Vimercate

Overview Looking for a vibrant workplace with an emphasis on teamwork and collaboration? If so, you’ve come to the right place!

As a Customer Service Associate in Vimercate, Milan, you’ll be part of a dynamic local Supply Chain team, supporting high-priority customer accounts. We count on you to manage the end-to-end order process while delivering exceptional service and driving operational excellence.

Responsibilities Order Management Excellence – Manage the full customer order lifecycle, from placement to delivery, ensuring accuracy and timeliness.

Multi-Channel Order Processing – Handle orders in SAP coming from EDI, Omprompt, and manual entry.

Pricing and Adjustments – Execute discount adjustments and reprice orders as needed.

Stock Coordination – Conduct stock checks, prioritize allocations, and manage customizations (SKU, quantity, delivery dates).Issue Resolution – Troubleshoot order issues such as dummy EDI entries or truck overcapacity.

Required qualifications

Experience in logistics or customer service, with a strong focus on SAP-based order management.

Proficiency in SAP and Microsoft Office (Excel, Word, PowerPoint).Strong customer orientation and ability to work collaboratively across teams.

A proactive mindset and the ability to navigate SAP modules such as Order to Cash, APO, and Returns.

Fluency in English and Italian.

What’s Next After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email european.recruitment

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know UsAt Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, Morning Star Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at  and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.
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