Customer Success & Development Manager

Location: Via Milano

Customer Success & Development Manager – Italy
Join to apply for the Customer Success & Development Manager – Italy role  mission:
Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey:
Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the Linked In Top Companies French ranking!
Our values

Customer focus:
Prioritize customers in everything you do
Ownership:
Own your part, get things done
Teamwork:
Make (team) work easy
Mastery:
Continuously raise the bar
Integrity:
Always do what’s right, and respect people

Our beliefs:
At Qonto, we’re committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Mission
Join Qonto as a Customer Success & Development Manager – Italy and be fully dedicated to driving customer activation, retention, and revenue growth through exceptional relationship management. You will welcome, onboard, and support our Italian clients, acting as their primary point of contact to build long‑term relationships with a portfolio management vision. You will help clients unlock the full value of Qonto and become advocates for our solution.
Responsibilities

Drive customer activation by ensuring clients successfully complete their onboarding and become monthly active users of Qonto.
Generate revenue growth by identifying upsell opportunities and maintaining strong MRR performance throughout the customer lifecycle.
Build lasting client relationships as the main point of contact for your Italian portfolio, providing consultative support and ensuring maximum satisfaction.
Collaborate cross‑functionally with Sales, Product, Marketing, and other teams to continuously improve the customer experience and share valuable market insights.

What you can expect

Autonomy in organizing your work and portfolio management approach.
Direct impact on MRR growth and customer satisfaction in a key market.
Dynamic fintech environment with significant growth opportunity post‑ban lift.
Full product training and continuous process improvements.
Cross‑team collaboration in a hypergrowth environment with exposure to Growth, Marketing, Product, and international teams across Qonto's key markets.

About your future manager
Anaïs, our Customer Success & Development Lead and your future manager, brings extensive Customer Success & Development experience and is known for her structured approach to driving team performance. She will support your development and help you succeed in balancing revenue generation with exceptional customer experience. You'll also work closely with Julie Catteau, Customer Care & Success Director, who oversees the broader strategic vision for the team.
About You

Experience:

3+ years in a customer‑facing role within a digital/tech environment (fintech/SaaS preferred), ideally with familiarity with CRM tools like Salesforce.
Customer‑focused & consultative:
Prioritize client needs over pushy sales, identifying the right moments to drive revenue while ensuring satisfaction.
Autonomous & organized:
Juggle multiple targets (retention, activation, revenue) and manage your own priorities efficiently.
Results‑driven:
Motivated by achieving clear KPIs (MAC, MRR) and enjoying visible impact on business metrics.
Languages & location:
Perfect written and oral Italian (fluent), good level of English, and ability to explain complex features clearly. This position is based in Milan (3 days at the office, 2 days remote).

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the…