Customer Service Specialist

Position: Customer Service Specialist (f / m / d)
Location: Pinerolo

Working at Freudenberg:
We will wow your world!
Responsibilities

Order Validation & Entry:
Conduct order validations and entries.
Order Confirmation:
Confirm customer order receipt, creation, and delivery.
Monitoring & Management:
Monitor and track order statuses, managing claim cases and returns.
Communication:
Provide clear and consistent communication between customers and internal production.
Customer Support:
Serve as the primary contact for customers, including cases of issues or escalation.
Projects & Initiatives:
Support transfer projects and process improvement initiatives.

Qualifications

Educational Background:
Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
Professional

Experience:

Specified years of customer service experience is a plus.

Skills:

SAP experience.

Languages:

Fluent-level English and German.

What We Offer:

Join a collaborative and forward‑thinking environment where you’ll have the opportunity to shape and refine processes that impact our global business.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr