Customer care specialist

Location: Limbiate

Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.
The selected candidate will join the customer support team.
Responsibilities

Managing customer requests and providing timely, professional assistance.
Coordinating activities with internal departments to ensure efficient support.
Performing administrative tasks related to customer service.
Providing responsive and professional customer support to training participants and internal stakeholders.
Managing order processing activities for Italian customers in SAP.
Supporting the sale, scheduling, booking, coordination, and logistics of local training courses.
Assisting with administrative tasks across the EMEA Training Support group.
Maintaining and updating records within the Learning Management System (LMS).
Troubleshooting basic technical issues and guiding users through LMS navigation.
Ensuring the accuracy and integrity of student certification documentation.
Collaborating with trainers and operations teams to ensure smooth course delivery.
Handling inquiries via email, phone, and chat in both Italian and English.

Required Qualifications

High school diploma or equivalent.
High proficiency in English (spoken and written) and Italian.
Proven experience in customer service or administrative support roles.
Strong computer literacy and ability to quickly learn new systems.
Excellent communication and interpersonal skills.

Full-time | A fixed-term contract with the possibility of a permanent position afterwards is offered.
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service
Manufacturing

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