Customer Support Representative

Location: Casalnuovo di Napoli

Customer Support Representative - Spanish & English
Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.
Responsibilities

Handle inbound and outbound requests via phone, e‑mail, chat and web form from end consumers and CATs retailers.
Troubleshoot basic technical issues and provide solutions effectively.
Assist customers with spare parts search and purchases.
Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

Spanish C1, English C1 (both languages at an advanced level are required).
Customer‑first mindset and excellent communication skills.
Strong problem‑solving ability and attention to detail.
At least 1–2 years of work experience in BPO or experience with US customers.

Why You’ll Love It
Salary: 1700 EUR Gross per month.
Access structured onboarding and ongoing skill development.
Potential for a Hybrid work model after 6 months based on performance.
Relocation assistance is available.
Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Employment Type

Full Time
Experience
years
Vacancy
1
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