IVD Customer Care Field Manager

Location: Casalnuovo di Napoli

LHH Life science is looking for Customer Care Field Manager (South Italy), preferably located in Naples or Bari provides an excellent support to our customers. In this organization she/he will drive a team of engineering people to provide a “white gloves support for our customers”. He has to be focused in supporting the organization growth creating base business retention through the field support.

As a member of the Customer Care Management team, she/he will report to the Senior Manager Service Operations. Being responsible of the base business retention she/he will work closely with Sales team to arrange tailor made plan to improve the customer satisfaction. She/he will be also responsible to improve the Technical and Soft skills of her/his team ensuring the best-in-class support.

Support the Customer Care Vison and Mission to become in creating adding value to customers being perceived as partner to improve the Lab  this role, she/he will have the opportunity to:

Build up the best class support in your area from technical and application prospective

Work with Sales in supporting the base business retention.

Provide the right support to customers according with the contract specifications and the priority.

Arrange internal training for engineers.

Support filed from the admin stand point (installation, daily routine and deinstallation)
The essential requirements of the job include:

Degree in Technical engineering or Scientific discipline (Chemistry, Biology)
Min 5 years’ experience in Medical Diagnostics industry leading teams.

Leadership attitude, able to drive people creating the culture of strategy execution

Ability to work in team with a strong focus on problem solving.

Ability to work flexible hours as business needs. Available to travel 50% of the time.

Hold a current valid driver’s license and good driving record.
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