Account Manager

Location: Via Milano

About The Company
Hercle is a fast-growing, VC-backed fintech. Our mission is to accelerate the mainstream adoption of digital assets by delivering deep liquidity and efficient settlement, globally.
We provide secure and seamless access to digital assets for financial institutions, fintechs, brokers, PSPs, and crypto-native platforms.
Working at Hercle
We’re a lean, ambitious team where everyone gets real responsibility from day one, with the freedom to move fast and the support to grow.
We work in a flat, collaborative environment where ideas matter more than titles. People here are self-starters who take initiative and help each other succeed.
If you’re curious, driven, and excited to build the future of finance, we’d love to meet you.
About

The Role
We are looking for a proactive and client-focused Account Manager to join our commercial team. In this role, you will be responsible for managing and growing relationships with our key clients, ensuring they receive outstanding service and strategic support. You will act as a trusted advisor, coordinating internal teams and identifying opportunities to expand engagement and product usage.

Key Responsibilities

Own and manage a portfolio of institutional, fintech, and crypto-native client relationships.
Act as the primary point of contact, providing strategic guidance and operational support.
Understand client business models and tailor Hercle’s services to their specific needs.
Work cross-functionally with trading, technology, and compliance teams to deliver seamless client experiences.
Proactively identify upselling and cross‑selling opportunities to drive account growth.
Track account performance, usage, and satisfaction; elevate and resolve any client issues.
Gather client feedback to inform product development and GTM strategies.
Represent Hercle at industry events and client meetings as needed.

Requirements

Bachelor’s degree in Business, Finance, Economics, or a related field.
2+ years experience in account management, client success, or business development—preferably within fintech, digital assets, or financial services.
Excellent interpersonal and communication skills, with a client‑first mindset.
Strong organizational skills and the ability to manage multiple client relationships simultaneously.
Commercial acumen and a structured approach to identifying revenue opportunities.
Collaborative spirit with the ability to interface effectively across internal teams.

Why Joining Hercle?

Competitive salary.
Career and personal growth opportunities.
Flexible working arrangements (remote / hybrid).
Collaborative and forward‑thinking work environment.

If you’re interested, feel free to reach out and send us your CV!
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Hercle. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Hercle may be terminated summarily or I may be dismissed.

By submitting this application, I agree that my personal data will be processed in accordance with Hercle’s Candidate Privacy Notice
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