Data entry​/Customer Service; Law

Position: Data entry/Customer Service (Law 68/1999 )
Location: Via Milano

PSC Associate / Data Entry / Customer Service (Law 68/1999 – Italy)
Deliveroo is looking for a Partner Operations Specialist to support restaurant partners and ensure smooth daily operations.
About The Team
You’ll be part of the Partner Services Centre, responsible for supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.
About

The Role
As a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.
What You’ll Be Doing

Provide prompt and effective support to partners on operational requests and issue resolution
Manage menu-related tasks, including the setup and updates for new and existing partners
Handle refund requests accurately and within agreed timelines
Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
Identify opportunities to improve operational processes and enhance partner satisfaction

Requirements

Experience in customer support, operations, or partner management (preferably in a fast‑paced or tech‑driven environment)
Strong communication and problem‑solving skills
Attention to detail and ability to manage multiple priorities effectively
Team‑oriented, proactive, and adaptable to change
Fluent Italian (C2) and intermediate English (B1‑B2), both spoken and written.

This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).
Seniority level
Entry level

Employment type

Full‑time
Job function
Information Technology
Industries
Software Development
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