Project & Process Optimization Specialist

Location: Via Milano

Project & Process Optimization Specialist
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Manages special projects related to Merchant business, collaborating with other departments to define the best implementation strategy. Successfully delivers results in line with each project plan’s timeline and established KPIs. Actively contributes to achieving both qualitative (process optimization) and quantitative (merchant network growth) objectives across the department.

What you’ll be doing :

Serves as the department’s point of reference for internal process optimization and the development of new workflows. Works closely with the Sales and Marketing teams to simplify, optimize, eliminate, and/or automate manual or inefficient processes;
Supports the strategic planning of merchant campaigns and develops a semi‑annual or annual implementation plan;
Maintains CRM data (Salesforce): manages records, dashboards, workflows, and sales process KPIs and best practices, personally overseeing necessary optimizations and/or developments;
Designs and implements an efficient lead routing process for the merchant sales area, monitoring response times and generating dedicated reports for management;
Proficiency in Microsoft Office;
CRM software (Salesforce);
Knowledge of the industry or market is a plus.

Work Experience Requirements:

Min 2‑3 years of work experience
Prior exposure to complex data systems, BI tools, reporting tools

Languages:

Adaptability (Competent)
Attention to Detail (Competent)
Data Analysis (Competent)
Performance Management (Competent)
Problem‑Solving (Competent)
Process Improvement (Competent)
Project Management (Competent)
Revenue Optimization (Competent)

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