Project Success Coordinator

About Northwest Playground Equipment, Inc.

Northwest Playground Equipment, Inc. ("Northwest Playground") is a fast‑paced, collaborative, and customer‑centric small business that specializes in providing turnkey solutions for the design, procurement, and construction of outdoor amenity solutions for public spaces. We partner with high‑quality manufacturers to offer a variety of playground equipment options, playground safety surfacing, site furnishings, interactive play, and much more. With a 29‑year history, we help our customers build community through play.

As a Project Success Coordinator, you will support the assigned Parks Consultant for the designated territory, helping to deliver a top‑notch customer experience while meeting daily, weekly, monthly, quarterly, and annual KPIs.

• Quoting
  :
  Create quotes for customers using Salesforce, ensuring all necessary information from the Sales Representative is included.
• Order Placement
  :
  Convert approved quotes into sales orders, transferring accurate information for billing, shipping, and logistics.
• Contract Document Review
  :
  Validate customer contract documents and sign‑off for NPEI Management against:
  • Scope of Work
  • Wage Requirements
  • Completion Dates/Requirements
  • Safety Plans
  • Lead‑time feasibility
  • Penalty Clauses (if listed)
  • Resale Certificate/Exemption
  • Redlined sections we do not agree to
  • Full contract completion
• Bid Packaging
  :
  Assist in assembling bids for projects, collecting bid documents, project names, locations, bid due dates, and contractor details.
• Customer & Vendor Communication
  :
  Maintain effective communication with customers and vendors regarding quotes, orders, and related inquiries. Collaborate with vendors for pricing.
• Phone Management & Customer/Sales Support
  :
  Be available via telephone, web meetings, or other channels to provide prompt support and resolve issues.
• Presentation Support
  :
  Assemble packets and posters for presentations and sales/marketing events as needed.
• Parts Support
  :
  Work with customers and manufacturers to resolve parts cases within 72 hours and submit warranty claims or new parts quotes if out of warranty.
• Cross‑Department Assistance
  :
  Offer support to Logistics, Accounting, and other departments when required.
• Database Management
  :
  Use Salesforce to organize and manage accounts, contacts, opportunities, and tasks, keeping records up‑to‑date.
• Document Management
  :
  Maintain physical and digital project files, organizing quotes, bids, tax rates, vendor quotes, freight details, and email chains.
• Customer Support
  :
  Respond promptly to customer inquiries and act as a helpful resource.
• Relationship Building
  :
  Cultivate positive relationships with customers, vendors, and team members for a collaborative environment.

• High School Diploma or equivalent.
• Ability to work with a sense of urgency in a dynamic, growing organization, and to learn and adapt to change.
• Proficiency in Microsoft Office applications.
• Salesforce or related CRM experience is a plus.
• Excellent communication, interpersonal, and customer‑service skills.
• Willingness to partner and solve problems cross‑departmentally.

• 7:30 a.m. – 4:30 p.m., Monday–Friday (overtime as needed).
• Onsite at the Issaquah office.
• Remote 1 day per week after the 90‑day introductory period.

• $24.00–$26.00 per hour.

• Paid sick leave.
• On‑the‑job training.
• 401(k) with 4% employer matching.
• Business casual work attire.
• Office snacks.

All offers are contingent on the successful completion of pre‑employment background checks. Relocation and sponsorship are not available.

• Entry level

• Full‑time

• Other

• Internet Publishing