Multi-Site Leasing Consultant

Salary: $23 - $25 per hour

Feel Seen at Thrive! Learn more about Samm and Vale here. Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. We foster an award-winning workplace and a culture of connection, compassion and fun that our personnel extend to everyday life at their communities.

Schedule: Full-time;
Monday, Tuesday, Thursday - Saturday 9 am - 6 pm

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Employer matched 401k retirement plan
• Bonus Potential
• Leasing & Renewal Commission eligible
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Opportunities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more)
• Company-wide parties and events

• Marketing/Leasing
  • Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
  • Inspects models and market-ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
  • Performs all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Answers incoming phone calls and handles each call accordingly; transfers calls to assistant manager or Community Manager when appropriate.
  • Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments with features and benefits.
  • Maintains awareness of local market conditions and trends; contributes ideas to the manager for marketing property and improving resident satisfaction.
  • Maintains a lease closing ratio appropriate for the property and submarket.
  • Responds to inquiries in the CRM system in accordance with Thrive expectations.
  • Posts regularly on online advertising sites as instructed.
  • Sets out A-Boards and balloons at property entrances daily.
• Administrative
  • Completes all lease applications, assists with application verification and notifies prospective residents of results.
  • Types miscellaneous resident communications as needed.
  • Completes lease paperwork including related addenda and accepts rents and deposits.
  • Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
  • Physically inspects property when on site, picks up litter, and reports service needs to maintenance staff. Inspects move-outs and vacancies.
  • Inventories office supplies and reports needs to Community Manager.
  • Organizes and files appropriate reports, leases and paperwork.
  • Attends property and Thrive trainings and meetings as requested.
  • Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.

• Leasing experience in multi-family housing preferred.
• National Apartment Leasing Professional (NALP) preferred.
• Customer service experience strongly desired.
• Yardi/CRM and onsite experience preferred.

• Excellent customer service, sales and closing skills.
• Ability to work in a fast-paced and customer service-oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works well both as part of a team and independently.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Desire to learn and take initiative on projects and tasks.
• Pro-active problem solver with the ability to follow company policies and fair housing laws.
• Driven team player bringing positive energy to the team.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Strong attention to sales and marketing.
• Proficient in Microsoft Word, Outlook and Excel.
• Ability to read, write, speak and comprehend English with correct grammar and…