Supervisor, DSap

At San Mar, the work you do makes a difference.

The Supervisor, DSaP is responsible for leading the System Administration team for San Mar's Distribution technology solutions, driving improvements in application and system sustainability for efficient, cost-effective DC Operations. Working directly with key stakeholders across San Mar's business areas, this position leads continuous improvement through technology-based projects and the related development lifecycle, Tier 3 support, and stewardship of system-based solutions.

• Responsible for leading the daily operations of a team of System Administrators who support Distribution Systems and Processes (DSaP).
• Assist IT leadership in developing the teams' project portfolio ensuring timely delivery and successful implementation.
• Confidently communicate with stakeholders including leadership, project managers, warehouse management, and end users regarding project status, maintenance notifications, system audits, incident root cause and resolution, and other questions/concerns as they arise.
• Drive a regular cadence for operating system and software upgrades for system stability, vendor compliance, and performance.
• Assist in the coordination, scheduling, and resource allocation needed for software and hardware upgrades.
• Coordinate warehouse hardware device refreshes and firmware updates for RF Guns, handhelds, voice devices, printers and other warehouse peripherals providing schedule and resources.
• Provide delivery of application features and enhancement to improve distribution performance, throughput, and quality.
• Provide primary Tier 3 support to monitor system administration work queues, provide off‑hours support either remotely or onsite as needed, and elevate to other technical resources as appropriate.
• Work closely with IT, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Work directly with vendors to research new applications to support warehouse operations, distribution applications and hardware.
• Recommend and advocate for new technologies to support business needs, stability and performance.
• Conduct onsite hands‑on guidance and support for floor level implementations, enhancements, and issue resolution as needed.
• Create and promote quality documentation of distribution systems, tools, policies and procedures for the system administration team and other support staff.
• Coordinate and assist with internal and external audits.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Bachelor's Degree in computer science, supply chain, or five years equivalent experience
• 4-6 years of experience operating and supporting applications
• 1-3 years of leadership or progressively responsible experience in application administration
• Solid subject matter expertise on the functional use of distribution applications: WMS, parcel management, label generation tools, RF scanners, voice equipment, and conveyance hardware/software systems.
• Working knowledge of Windows Server administration.
• Knowledge of integration, middleware, and/or messaging topologies.
• Understanding of network technologies such as load balancing, network/socket communication
• Experience working with on‑premise and cloud solutions.
• Experience building highly available systems and disaster recovery solutions.
• Knowledge of database systems and T‑SQL is required.
• Understanding of message queueing and structured data formats including XML and JSON is desired.
• Experience with Power Shell scripting preferred.
• Excellent verbal and written communication skills.
• Demonstrated ability and flexibility to quickly, and constructively, adapt to change and ambiguity in the work environment.
• Ability to travel when needed, maximum = 50% or less

Salary Range:
You’ll earn between $98,000 - $135,000 annually, depending on experience.

Bonus:
You’ll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off:
You’ll accrue paid time off on a bi‑weekly basis based on hours worked up to 112 hours per year to…