Patient Services Coordinator; Issaquah, WA

Overview

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well‑being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as "Starkey Retail"), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.

The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout their journey to better hearing. The PSC coordinates all aspects of patient care, delivering a professional front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing events, leading retention efforts, and more. The PSC may also support a neighboring clinic one day a week.

• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

• Strategically manage patient schedule on behalf of Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorization.
• Maintain day-to-day operational procedures.

• Lead morning team meeting on behalf of Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

• Patient Retention
• Patient Referrals/Reviews
• Schedule Efficiency
• Collected Payments
• Accurate Data/Patient Files

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with development of clinic performance.

• High school diploma preferred or equivalent work history.
• 1-2 years of experience in a customer service, medical reception, or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.

The annual hourly rate for this position is between $18.88 - $30.16 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for commissions in accordance with the terms of the Company's plan.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid time off, paid sick and safe time, and paid holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.