Senior Service Design Lead​/Senior Service Architect

Position: Senior Service Design Lead / Senior Service Architect
Location: Clerkenwell

Location:

Central London, 2-3 days per week onsite

Duration: 12 months+

Rate: flex, but expected to be £(Apply online only) per day Inside IR35

Are you a Senior Service Management professional with extensive experience across Service Design & Transition Leadership? Do you have experience of Cloud programmes, ideally Azure, with a demonstrable background in defining and implementing target support models? If so, apply now for this new contract role in central London.

The Service Design Lead / Senior Service Architect will join an enterprise scale business at a time of real transformation and modernisation. It's an incredibly exciting time to get involved.

The role is hybrid with 2 days onsite in central London and the contract will initially be for 12 months. It is inside IR35.

Joining a major Cloud Transformation programme, the Service Design Lead / Senior Service Architect will be responsible for defining and executing the Service & Support workstream, whilst leading a small team of Service Design & Transition contractors.

This is a leadership role, so experience in a similar role is necessary, whether that be Service Management, Programme Management or similar.

Key Responsibilities

Define and scope out all deliverables associated to the ongoing run and support of the services being delivered by the Cloud Transformation
Define & implement the target support model for the Cloud Platform in a mixed in-sourced/out-sourced model
Drive the design, development, and implementation of new and enhanced cloud services, ensuring they meet operational, security, and compliance requirements
Manage small team of contractors, overseeing service transition activities
Manage the consolidation, rationalisation, and migration of tooling, platforms, and hosting services into supplier environments
Coordinate multi‑supplier delivery models
Establish and maintain programme governance, reporting, RAID management, and financial oversight
Engage senior stakeholders to ensure buy in and resolve cross functional issues
Ensure service readiness, including operating model updates, process design, support models, SLAs/OLAs, and knowledge transfer
Drive risk mitigation, dependency management, and proactive issue resolution
Champion continuous improvement, embedding best practices in service design, transition and cloud adoption

Required Experience

Proven track record delivering large‑scale cloud or infrastructure transformation programmes in complex, multi‑supplier environments
Strong background in service design, service transition, and operational readiness within enterprise IT
Experience consolidating tooling, platforms, or hosting services and transitioning them to managed service providers
Strong understanding of cloud platforms (Azure), modern hosting models, and associated tooling ecosystems
Demonstrated ability to manage senior stakeholders
Strong commercial awareness eg contracts and supplier management

The rate is flexible to a degree but is expected to be in the region of £(Apply online only) inside IR35.

For further information, please apply online and we will be in touch.

Senior Service Design Lead / Senior Service Architect - Cloud Transformation