Information Technology Support Analyst

IT Support Analyst (1st & 2nd Line) – On‑Site, West London

Location: Between Isleworth & Hounslow (On‑site)

Employment Type: Full‑time

Join a collaborative team delivering essential 1st and 2nd line technical support to finance professionals within a busy shared services centre. You’ll be the go‑to person for troubleshooting, device management, and delivering an outstanding customer experience. This is a hands‑on, on‑site position where your technical expertise and people skills will make a real difference.

• Provide high‑quality technical support to finance teams, ensuring minimal disruption to business operations
• Build, configure, and manage laptops, PCs (Windows & Macs), and other user devices
• Install and support desktop applications (e.g., MS Office, ERP clients)
• Log and escalat​e support requests using a Service Management tool
• Collaborate with central IT teams on escalated issues
• Maintain technical equipment, including video conferencing systems and printers
• Share knowledge and support colleagues through training, inductions, and walkthroughs
• Manage user access (e.g., Active Directory) and request hardware procurement as needed
• Record and maintain technical assets and IT records
• Promote security and technical best practices in the office
• Troubleshoot telecoms and mobile device issues

• Excellent interpersonal and customer service skills
• Proactive attitude with a drive for continuous improvement
• Strong problem‑solving skills and a desire to prevent recurring issues
• Pride in delivering high‑quality work every day
• Solid knowledge of end‑user hardware, desktop operating systems, and software
• Experience with IT Service Management Tools and ITIL framework
• Hands‑on, can‑do approach to troubleshooting and support

Apply now to join a team where your expertise truly matters.