Sr. Application Support Engineer

Hybrid (3 days a week onsite) at Metropark, NJ

Job Description:

• Resolving user inquiries and handling production incidents, root cause analysis.
• Experienced with SQL, ETL, Linux, Windows.
• User access reviews, audit reviews, IDM reviews.
• Help in coordinating/managing DR flips.
• Supporting Tidal jobs.
• Good to have prior application support experience with any of these:
  Broadridge apps (Impact, Cognos, BPS, Message Automation), Murex, Smartloan, Loanet.
• Years of experience: 10-14 years in application support.
• Supporting applications under Market Operations Support group.
• Experience with settlement, collateral, and regulatory reporting (FI/EQ) and derivatives product.
• Working with various vendors to support different applications.
• Experience with Broadridge apps (Impact, Cognos, BPS, Message Automation).
• Experience with Loanet, Global One application.
• Ability to multitask several ongoing issues.
• Experienced in Linux, SQL DB.
• Strong written and verbal communication skills.
• Resolving user queries from business users.
• Picking up production incidents, Tidal job failure tickets, troubleshooting them, and resolving them.
• Documenting and maintaining support knowledge share on Confluence.
• Working on data review by audit teams, IDM team.
• Running reports for business users by querying DB.

Education: Bachelor in Computer Science, Information Systems, or similar field.

Mid-Senior level

Contract

Information Technology