Billing Customer Service Rep

Billing Customer Service Representative - URGENT!

Do you love details? Like…really love details? Do contracts, rules, and regulations spark a little joy? Are you the person who spots the extra decimal point from across the room?

If so, keep reading.

We’re looking for a Billing Customer Service Representative to join our Billing & Compliance Operations team in the waste management industry (yes, we take trash seriously — and we’re proud of it).

This is a long term consulting project, fully ONSITE in Irwindale and working with a vibrant team.

You’ll be the behind-the-scenes hero making sure our billing is accurate, compliant, and crystal clear. Think part investigator, part customer advocate, part process pro.

You’ll:

• Stay on top of municipal contracts, ordinances, and internal billing policies (because accuracy matters).

• Process work orders tied to driver exceptions — excess debris, overweight loads, blocked bins, contamination… you name it.

• Dig into accounts and billing data to identify revenue opportunities and resolve discrepancies.

• Respond to billing inquiries with clarity, confidence, and professionalism.

• Maintain detailed system documentation (if it’s not documented, did it even happen?).

• Support audits, parcel reviews, and billing-related projects.

• Keep learning as systems, contracts, and equipment evolve.

• 1–2 years of experience in billing and/or customer service.

• High School Diploma or GED.

• Strong multitasking skills and laser-sharp attention to detail.

• Clear and professional communication skills (written and verbal).

• The ability to make sound decisions quickly.

• Comfort working in a fast-paced, ever-moving environment.

• Experience with the Softpak system.

• Background in waste management or transportation.

• A genuine appreciation for process, structure, and getting it right the first time.

Looking to hire ASAP. No relocation offered.

PAY: $23-23.50/hr