ECommerce Consultant

Career Area:

Sales

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

As eCommerce Growth Consultant in the Electric Power Division, your work ensures that our customers are able to support their operations with acquiring the right part at the right time. Through providing increased customer and dealer visibility to our online ordering platforms, you will be able to ensure that no matter the size of the customer, there is an option to meet their needs.

You will work closely with internal partners and dealers, to identify areas for growth and support field team execution.

In this role, you will identify opportunities for Electric Power for expansion of eCommerce tools and solutions and work with internal partners to drive alignment, communication, and execution to impact continued growth in online parts purchasing. Job duties include:

• Working with the EP eCommerce Program Manager to execute on the developed eCommerce strategy.
• Developing eCommerce growth plans for targeted global dealers and working with Electric Power sales execution teams to support the achievement of dealer-specific targets.
• Driving eCommerce customer activations and the deployment of support programs with targeted global dealers.
• Leading the prospecting of EP CAT Integrated Procurement (IP) customers and working with DSD & Dealer partners to grow CAT IP connections.
• Operating as eCommerce SME / Level 3 support for ASRs and the Electric Power Digital Sales team.
• Training dealers and customers in eCommerce solutions, including , Cat Central, and CAT IP demos to facilitate increased adoption.
• Managing metrics, dashboards, and supporting management tools in place to monitor performance and determine opportunities for improvement.

• Four-year degree in business, economics, finance or a related field or equivalent experience.

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies,…