Counter Parts Sales Lead

* Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
* Locate and obtain ordered part for customer from central warehouse or branch.
* Determine sales price for customers for each sale in accordance with company procedure.
* Handle warranty or defective parts for customers in accordance with company procedure.
* Write up approved charge sale in accordance with company procedure
* Special order parts on an emergency basis when necessary and appropriate.
* Process approved credits for customer when merchandise is returned.
* Maintain confidentiality of pricing lists and structures as required by company procedure.
* Answer customers’ questions about products, prices, availability, and product features.
* Provide customers with current product catalogs.
* Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
* Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
* Close out all invoices at the end of the day and deposit earnings.
* Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
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