Deal Hub Associate

About this role

Deal Hub is Sales’ dedicated resource throughout the lifecycle of the deal, focused on finding optimal solutions to maximize growth and increase retention. The Associates’ primary objective is to increase Sales efficiency by significantly reducing the amount of time Sales spends on developing and closing deals.

• Partnering with Sales to understand client requirements, evaluating requests against standards, and helping Sales leverage best practices to maximize retention, grow the business, and build smart deal strategies that result in positive outcomes for our clients and Gartner.
• Prioritizing workflow and managing request volumes to maximize efficiency and drive urgency of deals.

• Build trust-based relationships with Sales to drive adoption of best practices in support of organizational mission critical priorities.
• Support Sales as a trusted advisor and strategic partner from quote creation to order submittal.
• Coach Sales on all aspects of deal negotiation, including but not limited to deal strategy, sharing best practices, and handling client objections.
• Serve as the liaison between Sales and our internal business partners to get non‑standard and/or complex deals across the line.
• Maintain a clearly documented audit trail of all requests and approvals in CRM system.
• Utilize proper escalation paths for problematic requests or unknown technical solutions.
• Contribute to updating and revising the Deal Hub Playbook to ensure globally consistent processes.

• Bachelor’s degree or equivalent work experience.
• 2-3 years’ experience in a business environment. Sales, Sales Support, Contracting, or Procurement experience a plus.
• Proven ability to build strong cross‑functional relationships based on value‑add service and effectively interface in a complex hybrid business organization.
• Excellent verbal and written communication skills, in particular, the ability to convey complex requests in a clear, concise, timely fashion; the ability to convey difficult messaging; and the proven ability to drive teamwork.
• Demonstrated ability to effectively use active listening skills to understand Sales’ needs.
• CRM (Siebel, SFDC, Sugar) experience strongly preferred.

At Gartner, Inc. (NYSE:

IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters.

That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us.

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