Irving Deli - Cheese Shop Lead

Irving Deli - Cheese Shop Lead - Full-Time

3 days ago Be among the first 25 applicants

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Cheese Shop Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work and training/developing Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

• HEART FOR PEOPLE: willingness to train and supervise.
• HEAD FOR BUSINESS: a strong sense of how what you do affects our customers and our success.
• PASSION FOR RESULTS: drive to lead your department to exceed sales goals.

• an associate's degree or 6 months of related experience
• ability to work in a fast‑paced environment

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds/follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• May oversee a specific area of the business:
  Cheese Shop
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

• Minimum age 18 (mandatory)
• Associate's degree (AA), or equivalent from two‑year college or technical school; or
• 6+ months of related experience / training, or a combination of equivalent education / training
• Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

• Expert knowledge of department production stations, including quality standards, set‑up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

• Function in a fast‑paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Measurements:
  Constantly: 5.5+ hours per 8‑hour day;
  Frequently: 2.5 - 5.5 hours per 8‑hour day;
  Occasionally: 0 - 2.5 hours per 8‑hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

Seniority Level: Mid‑Senior

Employment Type:

Full‑time

Job Function:
Management and Manufacturing

Industry: Retail