Irving Dairy - Overnight Lead

Irving Dairy - Overnight Lead - Full-Time

Apply for the Irving Dairy - Overnight Lead - Full-Time role at H-E-B.

We are looking for energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring or where you are in your career, we welcome you to join our community where people come first.

• Lead a well‑stocked, well‑maintained department, while providing superior customer service.
• Perform supervisory responsibilities such as scheduling work and training/developing Partners.
• Once eligible, become an owner in the company, reflecting our commitment to hard work and focus on quality and customer service.

• Willingness to train and supervise.

• A strong sense of how what you do affects our customers and our success.

• A drive to lead your department to exceed sales goals.

• An associate's degree or 6 months of related experience.
• Communication and interpersonal skills.
• Ability to work in a fast‑paced environment.

• May serve as backup to Department Manager and typically work an opposite shift to Manager.
• May help prepare department work schedules.
• Handles supervisory responsibilities in accordance with policies and applicable laws.
• Assists with inventory control; loads, unloads, and moves product.
• Trains Partners; directs work; addresses complaints; resolves issues; builds/follows up on production plans and their execution.
• Assists in all technical areas as needed.
• Performs Representative/Specialist duties frequently.

• Provides/coaches on superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Uses suggestive selling techniques and advanced product knowledge to meet customer needs and build department sales.
• Merchandises products effectively.

• Slices, packages, labels, rotates, and culls products for poor quality.
• Complies with department/store operating procedures.
• Cleans/sanitizes sales floor, display cases, prep areas, and equipment.

• Ensures/oversees effective production planning and execution of supporting processes.
• Assists in all technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality or expiration dates.
• Writes on cakes with icing per personalized customer requests.

• May oversee a specific area of the business:
  Service Case, Production, Cheese Shop or Catering.
• Assists with inventory control, including planning portions of the Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete.
• Assists with ordering and event order management (EOMs).
• Assists with training on new systems, tools, processes, and product roll‑outs; follows up with Partners as needed to reinforce or retrain.

• Serves/packages products at customer's request.
• Educates customers on preparation/reheating instructions of prepared foods.
• Prepackages condiments (sauces, dressings) for prepared food items.
• Cuts, slices, dices, chops food in preparation for chef.

• Lead responsibilities for the department and may serve as backup to Produce Manager.
• Serves as dedicated lead over the in‑store production work & Production Partners.
• Spends majority of time with processing team engaged in Daily Sequence of Tasks.

• Strong knowledge of nursery field.
• Strong knowledge of plant and chemical recommendations.
• Ability to complete Texas Nursery & Landscape Association training (H‑E‑B internal training).
• Kept up with current nursery field‑related trends.

• Minimum age 18 (mandatory).
• Associate's degree (AA) from a two‑year college or technical school; or
• 6+ months of related experience and / or training; or
• Combination of equivalent education/training.
• Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training.

• Expert knowledge of department production stations, including quality standards,…