Jack Box - TEAM MEMBER

POSITION SUMMARY

Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting and quality food, and maintaining a clean restaurant environment for all guests. The role requires performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards and meeting the 20/20 guest expectations.

• Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listen, Apologize, Resolve) if a problem occurs; and uses Jack in the Box Smart Selling standards as appropriate.
• Very knowledgeable and answers guest questions quickly and accurately.
• Well prepared, remains calm and productive during busy times; does not look rushed.

• Follows Jack in the Box uniform and grooming standards.
• Looks professional: shirt tucked in; hair contained via hat, visor, and/or hairnet; uniform clean and unwrinkled.

• Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
• Makes guests feel welcome and special by being ready, smiling, and connecting.
• Follows the Jack in the Box Hospitality Model on how to treat guests.

• Maintains restaurant cleanliness (interior/exterior).
• Is ready and prepared to serve guests as they arrive.
• Is organized and responsible.
• Asks for help when necessary to meet guests' needs.
• Is a good team player and assists co‑workers when able.
• Follows the Jack in the Box Restaurant Policies and Rules concerning scheduled working hours, breaks, and timekeeping.

• Makes sure the food looks and tastes great and is high quality.
• Cares about food presentation; takes the extra time if needed.
• Ensures taste, appearance, and temperature standards are met for all products.

• Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.
• Offers consistent, quick service and is always ready and prepared.

• Communicates and works with the team to ensure order is accurate for the guest, repeats orders following Jack in the Box standards.
• Always provides the appropriate number of condiments, napkins, and utensils.
• Repeats the order to guests by looking in the bag/basket as they hand them their food.
• Follows bagging standards to ensure quality and accuracy.

• Ensures food is safe for the guest by following all food safety protocols and procedures.
• Follows hand washing and glove procedures.

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

• Treats guests with care and respect.
• Is passionate about serving the guest.
• Has a happy, friendly personality that engages guests and employees.
• Reads the guest and anticipates their needs, addressing them proactively.
• Handles guest complaints with positivity.
• Understands that the guest is never an interruption; they are the first priority.

• Treats fellow team members with care and respect.
• Is a good team player.
• Has a positive can‑do attitude.
• Is dependable and reliable.
• Is willing to help others.
• Stays calm and does not show signs of stress.
• Is open and willing to work with people of all backgrounds.

• Thrives in a fast‑paced, high‑energy, team environment.
• Performs professionally during difficult situations and/or high volume times.
• Takes pride in utilizing restaurant systems to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or quality.
• Is flexible and changes direction based on the needs of the business.
• Works with a sense of urgency.
• Knows the products and menu.
• Follows Jack in the Box policies and standards.

• Guest Service (Dine‑In / Drive‑Thru):
  • Immediately acknowledges and welcomes guests.
  • Clarifies orders, assists with menu selection.
  • Enters order into POS, collects payment, makes change.
  • Thanks guests upon completion of order taking.
  • Assembles order, supports back‑up to ensure timely and accurate preparation; personally hands or delivers orders to…