Consultant, Field Operations- San Antonio at McDonald's Irving, TX

Consultant, Field Operations – San Antonio Job at McDonald's, Irving, TX

Company Description
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world's leading corporations after almost 70 years.

Joining McDonald’s means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.

We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training and development. While this role is based out of our Dallas, TX field office, we are looking for candidates to support our Owner/Operators primarily in San Antonio, TX.

The ideal candidate should be based in San Antonio, TX to best support our Owner/Operator population.

• Conduct objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards.
• Protect the McDonald’s brand by identifying issues that may pose risks to customer experience and brand perceptions.
• Support operational excellence by identifying restaurants that do not meet McDonald’s QSC (Quality, Service and Cleanliness) / safety standards.
• Develop a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning and certification in assigned area of expertise.
• Build deep expertise in Restaurant Operations and provide expert coaching and root cause analysis to Franchisees.
• Serve as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e., Delivery, Drive‑Thru, Digital, etc.).
• Use system and initiative Subject Matter Expertise to drive Guest Counts, Sales and cash flow through support of operations, initiatives and Owner/Operator priorities by conducting Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics and drive business results.

• Restaurant experience is highly preferred.
• High school diploma is required; continuing/higher education is highly preferred.
• Strong attention to detail and ability to keep reports and evaluations organized.
• Effective time management skills to keep up with a demanding evaluation and travel schedule.
• Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisees and restaurant managers.
• Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills.
• Coachable learner with the desire for continuous learning.
  
  Ability to work in an ever‑changing environment.

Compensation
Salary Range:…