Quality Director, Global Operational Excellence

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion  an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

The Quality Director,
Global Operational Excellence role is responsible for providing expert leadership and guidance to those that manage and/or lead in operations and facilities (cross platform and function). The purpose of this position is to ensure alignment and direction for the Flowserve Quality Management System and its implementation in our operations and to monitor systems implementation consistency from a high level.

This position is located in the United States and reports directly to VP, HSEQS.

• Champion culture change – lead with purpose, core values, and behaviors to promote and fully embed Quality Culture within all employees across Flowserve
• Support consistent execution of the Quality Management System within Operational Excellence including Quality Academy and Quality Maturity – and supporting programs, plans, policies, and procedures – to go beyond compliance requirements
• Support the continuous improvement of methodology for monitoring, measuring, and achieving Quality objectives to escape and internal quality disruption through ongoing improvement programs to operationalize best‑in‑class Quality principles
• Prepare and analyze meaningful enterprise Quality performance metrics, prepare reports, and make recommendations with a focus on actions to improve, both on specific situations and systemic trends
• Define and execute quality system solutions deployment in coordination with other functions and their needs (ERP, PLM, SIOP, etc.)
• Interact with customers and suppliers on above‑division quality issues and resolution of any problems that require enterprise action
• Promote and implement consistent accountability to quality through both the quality maturity assessment and problem/complaint management
• Lead standardization efforts to ensure all facilities within the enterprise operate under the same policies and procedures and are measured by the same performance metrics
• Provide guidance, coaching, mentoring, development, and leadership for direct and matrix Quality teams globally

• BS or BA Degree in relevant field and 10+ years relevant experience
• Ability to influence, communicate, and collaborate at all organizational levels
• Enterprise Quality Management experience, preferably within manufacturing environments
• Enterprise Quality Management Systems experience; working knowledge of ISO 9001 quality management systems
• Supplier Quality management experience
• Management of – or strong collaboration with – multi‑national teams
• Skilled in data analysis and quality KPI performance management
• Strong organizational, time management, and planning skills
• Experience in Procedure Management
• Expertise with MS Outlook, Word, Excel, and Power Point

• Geographically mobile for development opportunities
• Prior Quality experience in both field locations and corporate environments

Flowserve is a world‑leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.

We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are…