OPOS Engineer

Job Description OPOS Engineer

Location:

Dallas, TX

We are looking for an OPOS Engineer. As an Engineer on the Client Engineering Team, this role requires extensive experience in designing and supporting enterprise scale client compute environments, including at least 4 years' experience in M365 administration, scripting, and OS management. You will lead the way in building and maintaining solutions in our Retail landscape.

• Design and manage OS and Application delivery in our Retail environment
• Monitor Retail environment, identify trends and recommend improvements
• Develop scripts to deploy our OPOS and POS configuration and maintain them
• Participate cross functionally as part of the larger IT organization on the latest tech initiatives in a fast‑paced retail environment where you will be supporting delivery of our evolving hardware and software solutions destined for our customers
• Work with management to lead engineering efforts on various Enterprise Technology including Collaboration and Productivity Tools, End‑Point Detection and Response, Identity Management, Windows, Mac, iOS, Scan Gun OS and HW, and much more

• A drive and strength in finding ways to improve the team through process improvements, automation, etc.
• 3+ years scripting – Power Shell / API
• 5+ years OS Management via Group Policy/MDM
• 3+ years experience in M365 administration
• Windows 10/11 & Server 2019
• iOS Operating Systems
• At least 5 years' experience supporting large retailers in a heterogeneous environment with direct hands‑on experience with POS and OPOS
• System design and maintenance experience with device management platforms such as SCCM, Workspace One
• Strong analysis skills, and self‑driven problem‑solving mentality
• Experienced leading root cause analysis investigations
• Experienced in leading other engineers in collaborative efforts
• Experienced in automating repeatable tasks
• Enjoy mentoring and sharing information with others while growing your own skill sets along the way
• Experienced in creating architectural drawings related to the systems you will be supporting
• Ability to build and maintain strong collaborative working rapport among multiple partners
• Familiarity and comfort in working with cross‑functional business partners, gathering business requirements, and translating them into technical solutions
• Thrive in an environment that is fast‑paced, rapidly changing, and client‑service‑oriented
• Strong knowledge of IT Service Management Tools
• Strong Customer Service Mindset
• Bachelor's degree and/or equivalent experience

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem‐solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable…