Manager - Software Quality Engineering

Support Center - Irving

The Manager - Software Quality Engineering is responsible for ensuring that quality standards are met on all materials coming into the warehouse and all products going to customers. This position plays a critical role in establishing and ensuring adherence to shop quality standards, procedures, techniques and continuous improvement. The LQAC works directly with internal and external suppliers, QACs at other facilities and corporate QA personnel.

They are also a key driver of resourcing, troubleshooting, root cause analysis and participating in continuous process improvement/lean manufacturing project initiatives. Attendance, as scheduled, is an essential function of this job.

Major Activities

* Develops, implements, communicates and maintains the company's Quality Management System (QMS). Formulates and manages the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QMS and ensure that the established objectives are communicated to all team members and that advances or declines in achieving those goals are also regularly reported.

* Sets up and maintains controls and documentation procedures including Standard Operating Procedures (SOPs) and Setup Parameters. Organizes documents into an easy to use and fast retrieval system so team members can find procedures quickly and conform to requirements.

* Explains quality process compliance to others using a variety of instructions furnished in written, oral, diagram or schedule form to help others understand, follow and conform to established best practices. Conducts root cause analysis as needed.

* Serves as the company's liaison to assembly plant peers (QACs) and ensures the execution of corrective action and compliance with company specifications.

* Participates in weekly sourcing team and CAF staff meetings.

* Notifies production leadership and GM immediately of nonconformity.

* Prepares and presents a quarterly quality report for leadership team review. Obtains feedback from team member meetings and other such interactions and incorporates the action in moving the quality program forward.

* Maintains master control samples and step samples in a clean and protected environment.

* Builds and maintains good working relationships with assembly plant peers and all internal manufacturing team members and managers.

* Cross-trains into other positions and provides support to other production teams and functions as needed.

Other duties as assigned

Minimum Education

* Bachelor's degree, or equivalent experience

Minimum Special Certifications or technical skills

* Must be proficient in MS Word and Excel and production database systems.

Minimum Type of experience the job requires

* 7-8 years quality assurance experience

* Manufacturing with specific focus on wood finishing, chemicals and/or quality control experience in a manufacturing environment.

Other

* Must be detailed oriented and accurate.

* Must have a keen sense of urgency.

* Must have strong verbal communication and interpersonal skills including coaching, collaborating, and providing constructive feedback.

* Must be able to critically analyze problems and develop effective solutions.

* Must be able to manage multiple priorities/projects simultaneously and the flexibility to work overtime when needed.

Preferred Education

* BA/BS
-Business, Engineering, or other applicable course of study

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at  and  The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

For more information, please visit 

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and…