PMO Manager

Our client is seeking an experienced PMO Manager to lead enterprise portfolio management and support strategic initiatives across multiple business divisions. This position will ensure projects and initiatives align with organizational goals while establishing standards, improving processes, and providing leadership visibility into project performance.

The ideal candidate will have strong experience in portfolio management, PMO governance, process documentation, and stakeholder collaboration
.

• Manage enterprise project portfolio oversight
  , ensuring initiatives align with organizational strategy and leadership priorities
• Oversee and coordinate projects, programs, and strategic initiatives across multiple business divisions
• Monitor resource allocation and team capacity to support successful project delivery
• Establish and maintain project management standards, methodologies, and tools
• Provide executive-level reporting and visibility into project status, risks, and performance
• Develop and maintain operational documentation
  , including workflows, governance guides, and procedural documentation
• Support continuous service improvement (CSI) initiatives, including facilitating post-incident reviews and implementing operational improvements
• Help maintain the organization’s knowledge management resources
  , including internal documentation libraries and learning materials
• Partner with stakeholders to translate business goals and workflows into clear procedural and technical documentation

• 5+ years of experience in portfolio management, project management, or PMO leadership
• Experience managing or supporting a Project Management Office (PMO)
• Advanced proficiency in the Microsoft productivity suite
  , including:
  Word, Excel, PowerPoint, Microsoft Planner (Premium Edition), Visio (or Lucidchart)
• Experience using Microsoft Planner to manage projects or portfolios
• Strong technical writing and documentation skills
• Ability to collaborate with stakeholders and document processes, procedures, and workflows
• Experience supporting continuous improvement or service improvement initiatives

• Familiarity with ITIL Continuous Service Improvement (CSI) practices
• Experience facilitating Post-Incident Reviews (PIRs) and implementing process improvements
• Background in business analysis or process improvement
• Experience with business process automation (BPA) initiatives

The ideal candidate has experience working within a PMO environment and enjoys building structure through governance, documentation, and process improvement. This individual should be comfortable working with both technical teams and business stakeholders while supporting enterprise-level initiatives.