Operations Manager

Commercial Door LLC is a commercial door service and installation company built on trust, quality craftsmanship, and service. We exist to serve our customers with excellence, protect our people through accountability, and deliver consistent, high-quality work—every time.

This is a leadership position for someone who believes operations are the backbone of the business and takes pride in building systems, developing people, and executing relentlessly.

The Operations Manager is responsible for owning day-to-day operational execution at their location, ensuring jobs are scheduled, staffed, completed correctly, billed accurately, and delivered on time, as well as timely material orders and estimates, while upholding company standards, policies, and core values.

This role requires a strong leader, a clear communicator, and a problem-solver who thrives on accountability, structure, and continuous improvement.

• Oversee daily operations
• Ensure jobs are properly scheduled, dispatched, and completed efficiently
• Monitor job quality, safety compliance, and customer satisfaction
• Resolve operational issues quickly and professionally
• Ensure tools, vehicles, and resources are properly managed and protected

• Lead, coach, and hold technicians and operations staff accountable
• Conduct regular check-ins, performance reviews, and coaching conversations
• Reinforce company standards, expectations, and core values daily
• Identify training needs and support skill development
• Maintain a culture of respect, teamwork, and professionalism

• Own and execute responsibilities per the Accountability Chart
• Ensure team members Get it, Want it, and have the Capacity (GWC)
• Participate in leadership meetings and scorecard reviews
• Track and report operational KPIs
• Execute Rocks, priorities, and process improvements consistently

• Partner with Finance on job costing, billing accuracy, and margin protection
• Ensure timecards, job notes, and documentation are completed correctly
• Monitor overtime, productivity, and labor efficiency
• Support AR/AP processes by ensuring operational follow-through

• Serve as a professional point of escalation for customers
• Protect long-term relationships through clear communication and follow-up
• Coordinate with vendors and suppliers as needed
• Represent Commercial Door LLC with integrity and professionalism

• Base Salary: $85,000 – $120,000 annually (commensurate with experience)
• Incentive Compensation: Performance-based bonuses
• No cap on performance-based earnings
  —results matter here

• Company truck provided for business use
• Company tools and equipment
• Medical, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• Company provided devices
• Mileage and travel reimbursement (as applicable)
• Opportunities for career growth and leadership advancement
• Stable company with long-term vision and strong leadership

• 5+ years of operations or field leadership experience (commercial door service industry preferred)
• Strong understanding of scheduling, dispatch, and field operations
• Proven ability to lead people and have direct, respectful conversations
• Excellent organizational and communication skills
• Comfortable using technology, systems, and reporting tools
• Valid driver’s license and ability to travel between locations
• Must pass background check and drug screening and remain drug-free

Commercial Door LLC is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment.

We hire leaders who take ownership, protect the standard, and deliver results.