ERC Operations Leader | Multi-Brand & Analytics
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-03-01
Listing for:
HighGround
Full Time
position Listed on 2026-03-01
Job specializations:
-
Management
Emergency Crisis Mgmt/ Disaster Relief, General Management
Job Description & How to Apply Below
A leading disaster mitigation firm is seeking an Emergency Response Center Supervisor. This role involves overseeing call handling and appointment conversion for mitigation services across multiple brands. Responsibilities include managing ERC operations, ensuring high-quality customer experiences, and analyzing performance metrics. The ideal candidate will have 7–10 years of contact center experience, strong leadership skills, and proficiency in call center platforms.
Competitive salary and benefits offered.
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