Manager of COE; Center of Excellence Billing Services

Manager of COE (Center of Excellence) Billing Services

Posting

Start Date:

2/7/26

Job Title: Manager of COE (Center of Excellence) Billing Services
Job Location: Irving-USA-75039, Minneapolis-USA-55450
Work Location Type: On-Site

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Take the lead in driving billing excellence across the Americas Region as you oversee all Billing Services for our Customer Service Centers (CSCs) in the North America division. In this high‑visibility role, you’ll partner closely with Operations to ensure full compliance with company financial policies, procedures, and business conduct standards—while shaping the accuracy and integrity of billing for approximately 40 field locations representing ~$2B in annual revenue.

Reporting to the Sr. Director of Treasury and leading a team of 4 direct and 23 indirect reports, the Manager of Accounting Billing Services plays a pivotal role in delivering reliable financials, optimizing processes, and supporting the smooth execution of our airline catering and retail business.
Location
: HQ - Americas Region in Irving, Texas

Billing Services

• Manage billing provided by the CSCs for both airline catering and retail business
• Prepare, oversee and/or communicate financials such as unbilled invoices, airline and retail revenue, airline transmissions, month-end for select customers, master pricing list (MPL), invoicing for retro price corrections, etc
• Ensure daily transactional audits are performed and daily billing suspense / rejects are reconciled
• Oversee daily revenue tracking and investigate any abnormalities
• Research unpaid invoices and provide backup for payment
• Oversee the resolution of systemic billing issues with airline and retail customers
• Lead and / or work collaboratively with other members of management to drive financial best case scenarios and decisions for operations activities; participate in project teams, meetings and calls as needed, including but not limited to Cbase, ARIS and SAP
• Coordinate and implement accounting policies and procedures and financial controls
• Schedule and ensure periodic CSC audits to ensure accuracy of billing and COE / CSC best practices review; communicate results and provide training as needed
• Liaise between CSCs and customers on charter billings and payments
• Ensure rebate invoices are issued monthly
• Perform ad-hoc analysis and special projects as required; participate and support company sponsored initiatives
• As process owner, oversee ARIS Billing System

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the directly and indirectly subordinate employees
• Plan, implement and control the cost and project budget in the area of responsibility; initiate and steer corrective actions in case of deviations

• Bachelor’s degree or equivalent work experience required
• Three to five years experience in related Accounting duties
• Minimum of three years in a management role
• Experience working with field locations a plus
• Experience in analyzing financial and accounting information
• Results driven successful record of performance and problem solving
• Strong analytical, interpersonal and communications skills
• Proficient in Excel and Word

LSG Sky Chefs is an EEO and Affiantative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.