General Manager

Job Summary

The General Manager of Texican Court, a retro-inspired boutique hotel within the Valencia Hotel Collection, serves as the property’s chief culture-builder, financial steward, and operational leader. This role is responsible for delivering exceptional guest experiences, driving top-line revenue, enforcing rigorous financial controls, developing high-performing teams, and preserving the unique brand identity and Timeless Hospitality® that defines Texican Court.

• Build and sustain a positive, empowered, and accountable culture aligned with Valencia Hotel Group values.
• Demonstrate a servant‑leadership approach while promoting trust, collaboration, and open communication across all departments.
• Oversee effective onboarding, ongoing training, and development programs in partnership with Corporate Training.
• Mentor managers and emerging leaders, fostering internal advancement and succession planning.
• Ensure a workplace grounded in fairness, ethical conduct, and inclusion.

• Oversee all daily operations to ensure exceptional service delivery and brand consistency that reflects the hotel’s “retro motor‑court” experience.
• Conduct regular property walks to evaluate service execution, employee engagement, cleanliness, and overall safety.
• Leverage guest satisfaction metrics, online reviews, and operational audits to drive continuous improvement.
• Ensure compliance with all federal, state, and local laws, including labor, safety, and hospitality requirements.

• Maintain full P&L accountability, ensuring the property achieves revenue, profitability, and cost‑control targets.
• Implement and monitor strong financial controls, including labor management, purchasing, inventory, and loss prevention.
• Lead annual budgeting, forecasting, and capital‑expenditure planning.
• Analyze financial statements and take corrective action to maximize GOP, RevPAR, and overall financial performance.
• Ensure proper oversight of payroll, audits, and preventative maintenance systems.

• Collaborate with Sales, Marketing, and Revenue Management to grow top‑line revenue and optimize pricing strategies.
• Monitor demand trends from the Irving Convention Center, Toyota Music Factory, and surrounding entertainment district to capture event‑driven business.
• Oversee the Two Mules Cantina food & beverage program in alignment with brand, service, and profitability expectations.
• Identify and activate community partnerships and promotional opportunities that increase visibility and drive occupancy.

• Preserve and promote Texican Court’s distinctive “Texas‑meets‑Mexican” brand personality throughout all guest touchpoints.
• Serve as the hotel’s ambassador, building strong relationships within the Irving/Las Colinas community and regional hospitality network.
• Represent the property at Valencia Hotel Group leadership meetings and contribute to corporate initiatives.

• 7–10+ years of progressive leadership experience in full‑service or boutique hotels.
• Proven ability to build culture, develop teams, and lead cross‑functional operations.
• Strong business and financial acumen with demonstrated P&L responsibility.
• Experience driving revenue growth, improving guest satisfaction, and strengthening operational KPIs.
• Excellent communication, coaching, interpersonal, and conflict‑resolution skills.
• Proficiency in Microsoft Office and standard hospitality systems (PMS/POS).
• Ability to work a flexible schedule based on business needs.
• Ability to travel for corporate meetings, training, and special initiatives.

• Culture & Leadership:
  Engagement, retention, leadership development, and team morale.
• Financial Performance: GOP, RevPAR, forecasting accuracy, and labor management.
• Guest
  
  Experience:
  
  Service scores, online ratings, and complaint resolution.
• Operational Excellence:
  Audit results, regulatory compliance, and overall property condition.
• Revenue Growth:
  Top‑line performance relative to market and forecast.