Claims Supervisor - Workers Compensation

Salary Range: $85,000 – $90,000

A leading North American risk management and third-party administration organization is seeking an experienced Workers’ Compensation Claims Supervisor to lead a claims unit in its Irving, TX office. This is a hands-on leadership role for a supervisor who excels in a fast-paced, compliance-driven environment and enjoys developing claims professionals while delivering strong client outcomes. This position is fully onsite and requires consistent attendance.

Supervise, mentor, and support Claims Examiners and claims support staff

Oversee claims activity to ensure compliance with Texas workers’ compensation regulations, client guidelines, and internal procedures

Review claim files, approve reserves (up to $250K) and payments (up to $10K)

Manage staffing, caseload distribution, performance evaluations, and attendance

Lead training on claims best practices, policy updates, and regulatory changes

Serve as a primary point of contact for clients, claimants, vendors, and internal partners

Address escalated issues and ensure timely, professional resolution

Prepare and review client reports and participate in audits and client file reviews

Collaborate with leadership on client service initiatives and RFP support

High School Diploma or GED

5+ years of supervisory experience in workers’ compensation claims

Strong working knowledge of Texas workers’ compensation statutes

Experience leading claims teams in a high-volume environment

Solid understanding of medical terminology

Experience with Texas public entity or school district claims

Strong leadership, communication, and analytical skills

Ability to prioritize work, manage deadlines, and lead teams with varied experience levels

Proficiency in Microsoft Word and Excel

Professional, office-based setting using standard office equipment