Workers Compensation Claims Supervisor – Dallas TX

Overview

Job Title:

Workers’ Compensation Claims Supervisor
Job

Location:

Irving, Texas

Our client, a major North American Risk Management & Third Party Administrator, is seeking an experienced Claims Supervisor to lead and oversee a Workers’ Compensation claims unit in their Irving, TX office. This role is ideal for a hands-on leader who thrives in a fast-paced, compliance-driven environment and enjoys mentoring claims professionals while delivering high-quality results for clients. You’ll supervise Claims Examiners and support staff, ensure compliance with Texas workers’ compensation regulations, manage reserves and payments, and serve as a key point of contact for clients and internal partners.

This is an in-office position and requires consistent, timely attendance.

• Supervise and mentor Claims Examiners, Claims Assistants, and administrative staff
• Monitor attendance, performance, evaluations, and disciplinary matters
• Review claims activity including initial reviews, ongoing reviews, delays, and denials
• Approve reserve changes (up to $250,000) and payments (up to $10,000) within company guidelines
• Conduct detailed file reviews to ensure compliance with Texas laws, client requirements, and internal procedures
• Coordinate and lead training sessions on updated laws, policies, and best practices
• Ensure caseloads are appropriately staffed and evenly distributed
• Approve priority payments and sign checks as required
• Address claimant, vendor, and client concerns professionally and promptly
• Monitor vendor performance and adjust panels as needed
• Ensure all client servicing instructions are followed
• Provide coverage during examiner absences or vacancies
• Prepare and evaluate monthly client reports
• Facilitate and participate in internal and external audits
• Conduct and document educational sessions (internal and external)
• Attend client file reviews as needed
• Partner with corporate leadership and sales/service teams on RFPs and client service matters
• Follow Supervisor Best Practice Guidelines
• Perform additional duties as assigned

• High School Diploma or GED
• 5+ years of supervisory experience in workers’ compensation claims
• Active Texas Adjuster’s License
• Strong working knowledge of Texas workers’ compensation statutes
• Solid understanding of medical terminology
• Experience supervising claims staff in a high-volume environment

• Bachelor’s degree in a related field
• Texas public entity and school district claims experience (highly preferred)
• Strong analytical and problem-solving skills
• Ability to manage a diary system, prioritize work, and meet strict deadlines
• Excellent written and verbal communication skills
• Ability to clearly explain technical claims information to claimants, clients, and staff
• Proficiency in Microsoft Word and Excel
• Ability to manage employees with varying experience levels
• Strong interpersonal and leadership skills
• Ability to manage stress and multiple priorities effectively
• Positive, professional attitude with a strong sense of urgency

• Office-based role using standard office equipment (computer, printer, copier, fax, 10-key)
• Professional office attire required

Salary/Rate Range: $85,000 to $90,000

If you are an experienced Claims expert or a Claims leader looking for something new, submit your resume today and a recruiter will be in touch!

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit. For more information about TEEMA and to consider other career opportunities, please visit our website at