Mobile Service Manager

* Recruit, train, and mentor mobile service technicians, ensuring alignment with Fleet Pride’s quality and safety standards.
* Conduct regular field audits, safety inspections, and performance reviews.
* Foster a culture of teamwork, professionalism, and accountability among mobile service staff.
* Ensure compliance with OSHA, DOT, and Fleet Pride safety protocols to maintain a zero-incident workplace.
* Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories.
* Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites.
* Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.
* Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.

- ** Customer Experience & Sales Support*
* * Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process.  
* Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability.  
* Identify and recommend preventive maintenance opportunities to increase customer value and loyalty.  
* Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.
* Oversee regular maintenance, inspections, and repairs of the Fleet Pride mobile service truck fleet.
* Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently.
* Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.
* Support Fleet Pride’s growth strategy by expanding mobile service capabilities and customer reach.
* Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience.
* Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices.
* Collaborate with Fleet Pride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.
* High school diploma or GED equivalent; bachelor’s degree preferred
* Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.
* Experience in Learning Management System administration and reporting, preferred
* Valid drivers’ license with a good driving record.
* Ability to travel up to 70% of the time is required.
* Proven track record in Mobile Service operations and customer service
* Works well under pressure and manages stressful situations with ease
* Strong customer service and sales skills
* Ability to manage a P&L.
* Ability to calculate productivity
* Average oral and written communication skills
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