Operations Excellence Manager; DFW

Operations Excellence Manager (DFW) (Creative Design)

Are you a hands‑on multi‑unit leader who thrives on fixing what’s broken, stabilizing operations, and driving measurable results?

Must reside in the Dallas area. Frequent travel required, up to 75% of the year.

• $80,000–$90,000 annual salary
• Paid Time Off (PTO)
• Medical, Dental, Vision, and Life Insurance
• 401(k) retirement plan
• Business‑related travel and mileage reimbursement per company policy

The Operations Excellence Manager (OEM) is an execution‑focused field leadership role responsible for delivering short‑ and mid‑term operational outcome improvements, accelerating hotel stabilization, and closing clearly defined gaps that directly impact revenue, GOP, guest experience, compliance, and owner satisfaction.

• Partner with cross‑functional teams to translate company strategy into executable field actions that drive measurable business results.
• Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time‑bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.
• Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.
• Conduct regular site visits and operational audits to identify root‑causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.
• Assist GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.
• Partner with hotel teams to analyze and improve guest experience metrics using feedback, surveys, and online review data.
• Ensure regular follow‑up and corrective action from inspections, audits, or brand quality assurance visits.
• Maintain strong knowledge of market conditions, competitors, and local trends across assigned regions to support tactical decision making.
• Collaborate with company leaders to establish performance targets and execute company wide programs at the field level.
• Support GMs with hands‑on leadership to stabilize operations and address performance gaps.
• Ensure consistent execution of company and brand standards, brand requirements, and owner expectations across assigned hotels.

• Serve as a subject‑matter expert on brand standards, property management systems, and J&P programs.
• Lead continuous improvement efforts through process evaluation, root‑cause analysis, and development of training materials.
• Coach and support new‑hire management candidates throughout training, placement, and field deployment.
• Lead and execute initiatives, including process rollouts, system implementations, and operational improvement projects.
• Provide temporary AM coverage during vacancies, transitions, or periods of increased operational demand.
• Review financial and sales reports across all properties and provide actionable guidance to improve results vs budget, forecast, and prior year.
• Monitor and guide GMs on labor, payroll, and scheduling practices to optimize workforce planning while controlling costs and maintaining compliance.
• Work cross‑functionally to support investigations and corrective actions in partnership with Human Resources Business Partners (HRBPs).
• Support GMs in recruiting hourly team members to fully staff locations with permanent employees.
• Associate with HRBPs in recruiting efforts for GM roles and other key leadership positions when vacancies occur.
• Ensure GMs maintain compliance with all applicable local, state, and federal employment laws and health and safety regulations.
• Respond promptly to serious incidents or emergencies at hotel locations, assisting with crisis management, legal reporting, and company communications as needed.

• 3+ years of multi‑unit leadership experience, preferably in hospitality, restaurants, retail, or service‑based industries.
• Demonstrated ability to lead operational turnarounds, execute under pressure, and drive toward measurable business results across multiple sites.
• Strong…