Senior Customer Service Manager

Senior Human Resources Recruiter at Uline

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

• Manage day-to-day operations of a 100+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to effectively coach, develop and motivate a high‑performing team.
• Effectively communicate with your team, colleagues, management and across other departments.

Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Paid holidays and generous paid time off;
Tuition Assistance Program that covers professional continuing education;
Best-in-class, clean, modern facilities;
First-class fitness center and nearby walking path.

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled