District Technical Service Manager- Denver

District Technical Service Manager – Denver, CO

Apply for the District Technical Service Manager role at Nissan Motor Corporation. This position focuses on resolving complex vehicle repairs for dealer technicians, providing technical guidance, and improving service operations across the Denver, Colorado Springs, and Fort Collins dealer network.

Denver, CO and surrounding areas (Colorado Springs, Fort Collins). Extensive travel (more than 75% day and overnight travel).

Full‑time.

• Assist in resolving vehicle repairs that dealer technicians are unable to diagnose and repair.
• Instruct dealer technicians in proper diagnostic and repair procedures.
• Conduct incident investigations and prepare reports.
• Evaluate customer buy‑back vehicles and manage their disposition.
• Serve as the primary interface with national consumer affairs, the technical hotline, BBB arbitration, and Lemon Law cases.
• Analyze dealership service operations and provide constructive feedback and action plans.
• Identify areas for improvement and review recommendations with Dealer Principal/Executive Manager and NNA regional staff.
• Collaborate with FOM counterparts to synergize operations.
• Participate in CSI reviews, address issues, and develop action plans to improve customer satisfaction.
• Identify, implement, and share best practices across dealerships.
• Monitor staff performance using real‑time tools and CSI scores; address sources of customer complaints.
• Support complex vehicle diagnostics and train technicians on proper procedures.
• Communicate with engineering and technical teams to resolve recurring or complex technical issues.
• Investigate incidents by examining vehicles, reviewing documentation, and preparing detailed reports.
• Make informed decisions aligned with company strategy and customer needs.
• Serve as expert witness in Lemon Law, product liability, and warranty litigation; collaborate with Consumer Affairs to resolve disputes.
• Evaluate dealership training needs, tool inventory, and systems; recommend improvements.
• Promote service department certification and recognize achievements.
• Review and approve/deny warranty and goodwill claims using systems data and technical expertise.
• Act as technical SME during warranty reviews.
• Perform additional related duties as needed.

• Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience or related industry leadership experience.
• Bachelor’s degree or an equivalent combination that fulfills minimum requirements. Automotive Service Excellence (ASE) Master Status preferred.
• Proficiency in automobile mechanical and electronic functions; general knowledge of dealership service operations; strong verbal and written communication skills.
• Ability to prioritize own schedule, organize workload effectively with minimal supervision.
• Ability to function effectively and remain productive in a virtual office environment.
• Focus on dealership and company interests; objectivity in building relationships.
• Dedication to meeting internal and external customer expectations.
• Attentive to others’ opinions and perspectives; ability to influence actions by building credibility.
• Result‑driven, even in the face of resistance; ability to present ideas and analysis effectively.
• Understand complexities of situations and solicit assistance as needed.
• Clean driving record/Motor Vehicle Report.

More than 75% day and overnight travel.

Benefit from diverse career paths, cross‑departmental moves, seminars, leadership training, tuition reimbursement, and a comprehensive benefits package including medical, mental health, parental leave, retirement savings, unique Nissan perks, employee lease program, and vehicle purchase program.

Nissan is committed to a drug‑free workplace. All employment is contingent upon successful completion of drug and background screenings in accordance with Nissan policies and federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider…