Field Technical Specialist

Responsibilities

• Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention company policies and procedures to complete a wide variety of difficult assignments/tasks.
• Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
• Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job requires 50% travel in supporting customers and training needs.
• Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
• Addresses customer‑relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
• Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
• Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

• Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

• Customer Relationship Management
• Customer Support
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Preventive Maintenance
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Pay: $31.55 - $ 41.30/hr.

Shift: 8am - 5pm M-F

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Field Technical Specialist is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Field Technical Specialist position and other opportunities with Adecco, apply today!

Pay Details: $31.55 to $41.30 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.