Senior Claims Specialist; Liability

Senior Claims Specialist (Liability) – Hybrid | Irving TX

Position Summary
This position provides key support in the handling of claims across multiple lines of coverage, with a primary focus on Liability including Commercial Auto, Commercial Property, and General Liability
. The role is responsible for assessing coverage, liability, legal, and damage issues
, and for investigating, evaluating, negotiating, and resolving assigned claims in a timely manner in accordance with internal guidelines and applicable regulatory requirements. A high level of customer service is expected for both internal and external business partners. This position is eligible for a hybrid work schedule and requires business travel to office locations and customer sites.

• Review, analyze, and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues for assigned claims

• Prepare reservation of rights letters, nonwaiver agreements, and coverage disclaimers to address claim coverage issues

• Review and evaluate claim reserves to ensure reserves accurately reflect potential exposure

• Investigate claims to evaluate coverage and legal issues, including meeting with insureds and witnesses, obtaining statements, and securing records and other evidentiary materials

• Provide proper documentation and reporting of investigation and claims handling activities

• Negotiate, including through mediation, arbitration, and other court-supervised settlement efforts; settle and resolve claims with claimants, insureds, and attorneys; prepare appropriate resolution documents

• Maintain working knowledge of regulatory and jurisdictional requirements

• Provide direction to and manage defense counsel, independent adjusters, and other third parties retained for specific claims

• Perform other duties as assigned

Minimum of 5 years of experience in the following areas:

• Coverage review: interpreting policies, agreements, and disclaimers

• Claims investigation: statements, authorizations, retention of qualified experts and counsel

• Claims administration: reporting, reserve review, compliance knowledge of laws and procedures

• Claims settlement: disclaimer letters, releases, proof of loss statements; participation in legal proceedings when needed

Additional requirements:

• Knowledge of coverage concepts, negligence principles, investigation methods, and negotiation techniques

• Ability to obtain and maintain state adjusting licenses as needed

• Service-oriented with the ability to deliver prompt, efficient, and effective claims and customer service

• Strong written and verbal communication skills with customers, claimants, counsel, and members of the public

• Ability to manage and organize multiple priorities simultaneously

• Excellent judgment, negotiation, and decision-making skills

• Ability to travel between off-site locations and occasionally overnight as needed

• Experience handling liability claims in one or more of the following states:
  IA, KS, NE, ND, MN, or WI

• Competitive salary and benefits

• Paid time off plus 12 paid holidays per year

• Health, dental, and vision insurance

• Company-paid life insurance (2x annual earnings)

• 401(k) savings and profit-sharing plan

• Education and training opportunities

• Insurance designations encouraged with financial assistance available

• Daily two-hour flexible start/end time for a 7.5-hour workday

• Employee fitness program