Disability Representative

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Our team connects! We collaborate in office and have a hybrid work arrangement. All candidates must live near one of our centers of excellence. Our Irving Office is located at: 2201 W. Royal Lane Suite 125, Irving, TX 75063.

To process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers’ compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.

We are looking for enthusiastic and empathetic candidates who want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, be customer‑oriented, naturally empathic and solution‑focused.

• Makes claim determinations to approve non‑complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.
• Determines benefits due, makes timely claims payments and adjustments for workers’ compensation, Social Security Disability Income (SSDI), and other disability offsets.
• Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.

• Education & Licensing:
  High school diploma or GED required.
• Skills:
  
  Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Experience:
  
  Clerical or customer service experience or equivalent combination of education and experience preferred.

• Entry‑level colleagues are offered a world‑class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental, vision, 401(k), PTO and more.

• Physical:
  Computer keyboarding.
• Auditory/visual:
  Hearing, vision and talking.
• Mental:
  Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $16.00–$20.00. A comprehensive benefits package is offered including medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.