IT Business Analyst

Are you looking for a place where you can bring your
passion for product support and project initiatives?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

As a IT Business Analyst on the Technology team, a typical day for you will include:

• Strong business acumen with the ability to elicit business requirements from a variety of stakeholders and represent the voice of the business and the customer
• Experience writing requirements in the form of user stories
• Knowledge and experience sharing information between systems (internal or external) via APIs and ability to utilize APIs using a tool such as Postman or equivalent.
• Experience refining and clarifying requirements with both business and IT stakeholders by creating various artifacts such as process maps, wire frames, mockups, etc.
• Adequate technical acumen to communicate effectively with engineers and understand technical tradeoffs
• Lead grooming and clarification sessions to provide engineering, QA, and UAT teams detailed requirements to develop and test against
• Partner with Product Managers to execute on the product roadmap by working with cross-functional teams to capture business requirements and create supporting artifacts
• Partner with user experience to translate UI design and research into actionable development ready user stories
• Partner with User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria

• Experience:
  • 3-4 years of business analyst experience
  • Experience with Azure Devops, JIRA or similar tools preferred
  • Experience working in agile delivery models preferred
  • Experience working with product management teams preferred
• Skills:
  • Ability to manage multiple responsibilities at a given time while remaining organized, paying strict attention to detail, and meeting critical deadlines within a high volume, fast-paced environment
  • Provide business analyst support for large transformational projects through activities such as requirements workshops, process mapping exercises, and gap analysis, training
  • Be proactive and utilize critical thinking to make the right decisions for our customers and business
  • Self-starter. Ability to work autonomously with little support.
  • High computer literacy including strong experience with Microsoft Word, Visio, PowerPoint, Excel and Outlook is required.
• Education:
  • Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred.
• Schedule / in-office requirements:
  • Hybrid working model;
    Monday-Wednesday in office, Thursday/Friday from home.
  • Our office locations are:
    • 500 E John Carpenter Fwy, Irving, TX
    • 1010 N University Parks Drive, Waco, TX

• Competitive Pay:
  Commensurate with experience
• Schedule:
  
  Full-time, Monday – Friday, 8 AM – 5 PM local time zone
• Benefits:
  Check out our benefits offerings here:
  Neighborly Benefits
• Financial Benefits:
  
  Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.