Lead Software Engineer, ServiceNow

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

The Lead Software Engineer, Service Now reports directly to the Engineering Manager. As a Lead Software Engineer, Service Now, you would be responsible for leading the design, development, and evolution of enterprise‑grade Service Now solutions with a strong focus on Customer Service Management (CSM), Human Resources Service Delivery (HRSD), and Enterprise Service Workflows—specifically Finance Workflows. This role requires a hands‑on architect who combines deep platform expertise, modern UX development, AI‑driven automation, and integration architecture to deliver scalable, secure, and business‑aligned Service Now solutions.

Responsibilities include working closely with the product management team to ensure we deliver the best user experiences.

• Own the end‑to‑end Service Now architecture across HRSD, CSM and Finance Enterprise Service Workflows.
• Design scalable, upgrade‑safe solutions aligned with Service Now best practices and enterprise standards.
• Lead technical design reviews and architecture governance.
• Optimize customer experience using modern UI and AI‑assisted workflows.
• Design seamless employee experiences using UI Builder and reusable components.
• Ensure data security, role‑based access, and compliance.
• Architect Finance‑specific workflows and integrate with ERP and financial systems.
• Lead development using UI Builder and Next Experience.
• Architect Agentic AI workflows to enable autonomous or semi‑autonomous task execution.
• Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes.
• Lead integration strategy with CRM, ERP, HRIS, Finance, and third‑party systems.
• Act as a trusted advisor to Business leaders, product owners & enterprise architect.
• Influence roadmap planning, platform strategy, and prioritization decisions.
• Promote a supportive and collaborative teamwork environment across diverse groups.
• Evaluate interdependencies; think critically and systemically when solving problems.

• Advanced Service Now scripting (JavaScript, Script Includes, Business Rules, Client Scripts).
• Flow Designer and advanced workflow orchestration.
• Performance tuning, upgrade planning, and technical debt management.

• Human Resources Service Delivery (HRSD)
• Enterprise Service Workflows (Finance focus)
• Customer Service Management (CSM)
• UI Builder and Next Experience
• Playbook experience
• Now Assist and Agentic AI capabilities
• Integration Hub and enterprise integrations

• 8+ years of overall IT experience
• 6+ years of hands‑on Service Now development and architecture experience
• Proven experience leading complex, enterprise‑scale Service Now implementations
• Strong understanding of service management, business workflows, and enterprise systems
• Excellent communication, leadership, and problem‑solving skills

This is primarily a sedentary office position which requires the incumbent to have the ability to…