IT Product Manager

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WebTPA, a Guide Well Company, is a healthcare third‑party benefit administrator with over 30 years of experience building unique benefit solutions and managing customized health plans.

• In‑office position at 6535 SH 161 Irving, Texas 75039 required
• VISA Sponsorship not offered

At WebTPA, we have a history of providing innovative solutions and products that meet the needs of our customers. As we continue to grow and enhance our offerings, we are seeking an experienced product manager to lead a multi‑disciplinary product development squad. The ideal candidate will have a keen eye for identifying gaps, opportunities, and problems in product offerings, and an innovative mindset to fill them.

The role requires strategic thinking across the full product lifecycle—from conception through release—and the ability to lead cross‑functional teams to create a best‑in‑class customer experience.

• Plan and oversee large‑scale transformation initiatives, including the definition, design, development, implementation, and integration of people, processes, and technology that lead to measurable outcomes.
• Serve as the lead, partnering closely with Executive Sponsor(s), Business Lead, segment leadership, and IT partners through key initiatives, and act as a thought leader in solving business problems.
• Lead metric definition to translate expectations into KPIs and operational metrics.
• Lead cost/benefit assessment to define potential financial, business, and industry impacts of initiatives.
• Manage risk by establishing project management processes (regular status reports, etc.) to address execution challenges.
• Provide regular updates to leadership on accomplishments of key milestones, risks, and concerns.
• Mentor junior team members.

• 4+ years of related work experience with a proven track record of delivering business projects with technology components.
• Bachelor’s degree or equivalent work experience considered.
• Strong understanding of Agile operating model.
• Strong understanding of customer experience design principles and priorities around the customer journey.
• Experience leading teams in a matrixed environment with reporting responsibilities to two or more areas.
• Strong leadership skills to bring stakeholders together; consensus builder and thought leader.
• Strong business acumen and broad knowledge of health care; ability to influence business decisions and directions for initiatives.
• Understanding of projects with technology components (implementation lifecycle: requirements gathering, design, testing, etc.).
• Experience applying Customer Experience disciplines.
• Demonstrated success leading a matrixed team.
• Strong communication skills and the ability to communicate appropriately at all levels of the organization.

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life, and global travel health insurance
• Life insurance, short‑ and long‑term disability programs
• Leave programs to support personal circumstances
• 401(k) with employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part‑time employees may differ.

Sedentary work:
Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. Must be able to travel to multiple locations for work (e.g., to attend meetings, events, conferences) occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.