AWS Amazon Connect Sales Architect

Overview

Are you ready to step up to the New and take your technology expertise to the next level?

Accenture is looking for passionate and customer-obsessed AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You’ll work with smart people across our industry, specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

A seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem, responsible for driving contact center modernization initiatives with a proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. You are ready to lead the end‑to‑end delivery of Amazon Connect‑based contact center solutions and oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.

Ready to lead the design, development, and delivery of scalable Amazon Connect‑based contact center solutions. Oversee technical execution, mentor development teams, and ensure alignment with business goals. Collaborate with cross‑functional stakeholders to drive innovation, maintain compliance, and optimize customer experience through AWS services such as Lambda, Lex, and Contact Lens.

• Team Leadership:
  Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact center transformation initiatives, leveraging platform‑led solutions across enterprise environments.
• Business Development:
  Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
• Market Engagement:
  Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
• Talent & Practice Growth:
  Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
• Project Delivery Excellence:
  Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.

Travel may be required for the role. Travel varies from 0‑100% depending on client requirements.

• Minimum of 5 years hands‑on experience with Amazon Connect Contact Center. Deep expertise on Amazon Connect product features and contact center related to AWS services like Lex, Pinpoint, Transcribe, Comprehend.
• Minimum of 7 years of complex contact center architectures including integrations to CRM and back‑office applications.
• Minimum of 7 years AWS Cloud platform and services with Solution architect skills.
• Minimum of 5 years experience with Amazon Connect flows, AWS Lambda, API Gateway, Dynamo
  
  DB, S3, Cloud Watch, IAM policies, and AWS Lex.
• In‑depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.
• Minimum of 7 years program/people management experience.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent (minimum 12 years) work experience. If Associates degree, 6 years of work experience.

• Seasoned techno‑functional professional with significant experience working on a large‑scale business / operational transformation project.
• Good understanding of contact center technology landscape.

• Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), Dev Ops.
• 10 years experience with Contact Center technologies (Avaya, Genesys, etc.).

Compensation at Accenture varies depending on a wide array of…